Recent Posts

Huge water loss at local home

11/15/2022 (Permalink)

SERVPRO to the rescue The cause of damage was removed in order to start the drying process.

SERVPRO of Southwest Portland received an emergency call in the middle regarding a water loss in a local home in the Portland area that is causing the drywall to bubble. The customer informed us that before calling us they called out a plumber to meet us on-site to help determine the cause of the loss. Our crews arrived on the scene within 20 minutes of the phone call ends. Upon arrival, we were met by the plumber who let us know that the cause of loss was the master bedrooms defective toilet O ring and that it could potentially leak Category 3 water into the walls cavities, and flooring. The plumber was able to fix the toilet mount and the O ring and inform us that once mitigation and remediation services were completed they would re-set all toilets.

After the initial inspection, it was time to put together a drying plan to restore this home to preloss condition as soon as possible. In the bathroom, we detached the door, built containment, poly barrier, and ram board to protect the shower and tub,  and we set air filtration devices under negative pressure. In addition, we placed floor protection and removed all affected drywall and insulation. In the recreation room, we built containment, placed floor protection, and removed the drywall ceiling and wall with suspicious staining. In the recreation washroom, we built containment, placed air filtration devices under the negative press, place ram board to protect countertops, and detached upper cabinets.

SERVPRO of Southwest Portland was able to get the customer's home restored to preloss conditions in only 4 days. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

There is no water loss to big for SERVPRO

11/15/2022 (Permalink)

Affected rug being pulled up to help with drying Bedroom closet was affected in order to increase drying carpet had to be lifted.

SERVPRO of  Southwest Portland received an emergency call regarding a water loss in a local home in the Portland area. The customer informed us that her daughter found standing water coming into the finished basement through a defective window from a heavy rain storm. Within 20 minutes of the phone call ending, our well-trained crews arrived on site to meet the customers and immediately start work. We began to extract the water, perform minor content manipulation, detach doors, lift to dry area rugs, and place stabilizing and drying equipment. 

Once we were able to start work our amazing crew chief came up with a drying plan in order to restore the customer's home back to preloss condition as soon as possible. In the bedroom we had to detach the door, reim, baseboards, crown molding, content manipulation, extract, lift large area rugs to dry, and cavity holes on exterior walls to dry within the walls. In the bedroom closet, we did the same and in the hallway outside of the room, we also had to lift the rug to dry, put cavity holes to dry the wall from within, removed engineered wood flooring, detach baseboards, crown molding, and detach trim.

SERVPRO of Southwest Portland was able to get the customer's home restored to preloss conditions in only 4 days. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

What to do when the unexpected happens? Give SERVPRO a call.

11/15/2022 (Permalink)

Affected Crawlspace under cause of loss The Dishwasher loss caused damage to the crawlspace.

SERVPRO of Southwest Portland received an emergency call in the early hours of the morning. The customer informed us that they had a water loss caused to a defective dishwasher. Within 30 minutes of the phone call ending our crew of well-trained professionals met the customer on-site along with their adjuster. During the initial walk-through, we discussed with the customer and the adjuster methods and ways in order to save the cabinetry and hardwood floors that were just recently installed. We began work immediately,  starting with the crawlspace mitigation we dropped insulation from the subfloor in order to prevent microorganisms we found that the sub for the ceiling was highly saturated.

Once work was started the drying plan was created the drying plan would be in the affected areas, the kitchen, the entryway, and the crawl space. In the kitchen, we built containment, detached baseboards, toe kicks, detached cabinet doors, drilled cavity holes for the injection system with the cab walls, and exposed drywall within the outside walls. In addition, we had to remove all drywall and insulation had to be removed since they were exposed due to the place the dishwasher was placed we then removed the glued hardwood flooring and exposed the subfloor to help with drying. In the Entryway, we had to build containment to isolate affected areas, tear out baseboards, do minor content manipulation, lift the carpet in order for it to dry in place, and remove the affected carpet pad and tack strip. Our crew then cut a 2ft flood cut to remove affected drywall and to expose the back of cabinets to dry within the wall adjacent to the kitchen.

Finally the crawlspace, we had to drop and remove wet insulation, built containment, remove and replace Visqueen, place equipment in the center of the affected area and sprayed antimicrobial onto the ceiling surface. SERVPRO of Southwest Portland was able to get the customer's home restored to preloss conditions in only 4 days. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

SERVPRO wants to make sure the city of Portland is prepared!

11/15/2022 (Permalink)

No need to fear SERVPRO is here to help! SERVPRO wants you to be the best prepared when wildfires happen.

With the winter season approaching SERVPRO of Southwest Portland wanted to make sure the city of Portland is prepared for the unexpected. The unexpected event was referring to is a wildfire. Wildfires are always unforeseen and can strike almost anywhere a wildfire can cause more than just the damage you can see. If a fire damages your property, it can throw your life into chaos here at SERVPRO we are dedicated to restoring your damaged property and returning it back to its preloss condition.

Even if the wildfire is close to your home and you don't suffer any damage, there may be soot particles and residues that are left to be cleaned up. If it isn't cleaned properly, the odoer and effect will linger long after the fire has been put out. From the structure itself to the contents of the home, SERVPRO of Southwest Portland uses the latest technology and training to leave your property smelling fresh and clean.

Even if your windows and doors are shut and your vents are closed, smoke and soot particles can enter your property, Your HVAC units and air ducts can hold large quantities of soot and disperse it all over your belongings. A wildfire will burn mostly natural materials, but there are times when wildfires burn manmade materials, which can leave soot particles that are very difficult to move.

 SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

Huge water loss at local software company

11/15/2022 (Permalink)

HVAC leaking The HVAC above the software company was the cause of the loss.

SERVPRO of Southwest Portland received a call in the fall from a local software company regarding a water loss. The customer informed us that he noticed his drywall cracking and was not aware of where the water was coming from or what caused the loss. Upon the call ending, we arrived on site within 30 minutes with our crew of well-trained professionals to meet with the customer, During the initial inspection, it was apparent where the drywall was bubbling and cracking on the surface. The customer informed us that he was worried that the water was coming from the level above his business. It turned out that the ceiling had suspicious staining on the back of the drywall ceiling. The cause of the loss was the HVAC system we found signs of old water damage on the plywood near the HVAC system and notified the customer of our findings.

  We then proceeded to build a containment to isolate the affected areas and set equipment in those areas. The next step was to make a drying plan to help get the customer's business back to preloss conditions as soon as possible. Demolition was going to be needed in order to help to dry process the crew removed the ceiling drywall material due to suspicious stains in addition to the cracking and water bubbles. With the equipment and demolition needed, SERVPRO of Southwest Portland was able to get the customer's home restored to preloss conditions in only 4 days. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

Local business in need, no worry SERVPRO is here!

11/15/2022 (Permalink)

Service floor affected due to smoke SERVPRO brings in an air scrubber to help with drying.

SERVPRO of Southwest Portland received an emergency call from a local commercial business that reported an event where the elevator malfunctioned causing a severe amount of smoke damage to the business. During the initial inspection, we noticed the distinctive heavy electrical smoke odor walking into the building. The closer we got to the elevator and mechanical room, the smell got worse and worse. The mechanical room was unbearable to be in without the proper PPE, we found that the HVAC system was also polluted and contaminated by the smoke damage. 

Once we saw the extent of the damage the drying plan was created, we brought in the specialty drying equipment to assist with removing hazardous smoke air pollutants from affected areas and contents. We brought in six air filtration devices four of them went on the main level and the other two went into the mechanical room, ozone machines were set up in all affected areas excluding the elevator due to access restrictions. Our crew brought in our own SERVPRO fogger lemon fresh deodorizer smoke odor counteractant along with, window cleaner, chem sponges, mops, and buckets to clean floors after the fogging took place. We then placed a plastic covering over the contents prior to cleaning to prevent further damage or cross-contamination.

SERVPRO of Southwest Portland was able to get the customer business back up and running in only 5 days. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

Local business has mold loss

11/15/2022 (Permalink)

Mold growing on wall If you have any mold that is also something we can help with here at SERVPRO.

SERVPRO of Southwest Portland received an early morning call from a local food company disruptor, regarding a mold loss. The customer informed us that they found 3 areas of mold in the cafeteria that needed remediation as soon as possible. They also told us that the loss was caused to a pipe under the sink, and a drink dispenser leak causing mold growth in the drywall and behind the cabinet.  Within 20 minutes of the call ending our crew of well-trained professionals was on site ready to start work.

As soon as we got there we started work, our crews set up containment in the cafeteria using poles to keep it upright, set up an air scrubber, and covered the vent with plastic. Then they removed all affected drywall in the corner and behind the cabinet, performed a mold scrub as needed, extracted standing water in the wall cavity track, HEPA vacuumed the entire contained area, and spray with anti-microbial. In addition, set the dehumidifiers inside the containment and run the hose into P-trap.

 SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

SERVPRO is ready for anything Mold related

11/15/2022 (Permalink)

No mold job SERVPRO cant handle SERVPRO wants its city to be well-prepared for anything!

SERVPRO of Southwest Portland wanted to take the time out to make sure the city we love, Portland is prepared for any and all mold losses. Fungi and mold naturally occur in our environment in fact over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing bread, baked goods, and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold, an edible mushroom is simply a type of fungi and lifesaving penicillin is a product of mold.

Even though some forms of mold can add value to our lives, other forms can be harmful. Excessive amounts of mold, different types of mold, and/or exposure to molds may present health concerns for some people. Health concerns may arise when excessive mold grows indoors. Concerns are more likely to rise for “at risk” people, which might include immune suppressed or compromised individuals, young children, and individuals with chronic inflammatory lung diseases such as asthma and severe allergies, However, anyone may experience health problems associated with exposure to mold in damp buildings. Possible health effects include runny nose, sneezing, coughing, aggravation of asthma, sore throat, or inflammation of the sinuses.

The individuals most likely at risk are infants or children, pregnant women, the elderly, people with compromised respiratory systems or asthma and allergies, and people with weakened immune systems. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739

Prepping Your Home for Holiday Travel

11/8/2022 (Permalink)

Car Ready for Travel Prepare Your Home for Holiday Travel

Traveling for the Holidays? ‘Waterproof’ Your Home Before You Leave

Local SERVPRO water damage remediation specialist provides a six-step plan for keeping your home dry and healthy while you’re away   

 For many, the holiday season includes travel, whether it is to join a family gathering or enjoy a holiday vacation. These traditional holiday trips stand to amplify an already growing travel demand. The U.S. Bureau of Transportation Statistics* reports that for July 2022, the number of people boarding a U.S. airline plane for domestic or international travel grew to 69.9 million, up 8.6 percent from July 2021 numbers. As the holiday travel season approaches, the water and fire remediation specialists at SERVPRO® of Southwest Portland caution homeowners that they need to go beyond buying tickets and packing a suitcase before they leave on a trip. Homeowners need to “waterproof” their homes.

“Your home is subject to water damage from inside and out when you head out on a trip,” says Dawn Sahm of SERVPRO® of Southwest Portland. “Leaking or burst pipes can wreak havoc on the inside of your home. Severe weather can pose a flooding threat inside and outside your home. If you are planning to travel this holiday season, there are six important steps you can take before you leave to help ensure your home will be ready and welcoming when you return.”

1. Ask Someone to Check on the House While You’re Gone. Taking the simple step of asking a friend or family member to stop by while you’re gone may catch a potential problem before it becomes a disaster.

2. Check for leaks. Inspect pipes under kitchen and bathroom sinks, check your water heater for cracks or rust, and ensure that hoses connected to dishwashers, refrigerators, and washing machines are leak free.

3. Insulate exposed pipes. Insulating exposed pipes can help prevent them from freezing in cold climates, but wherever you live, your home needs constant air circulation to help prevent water damage and mold caused by condensation. Keep the HVAC system turned on and open the cupboard doors under sinks to promote airflow.

4. Turn Off the Main Water Valve. If you don’t already know where this is, this is a good time to find out – and then shut it off if your home will be unattended and vacant during your trip.

5. Clear Gutters and Downspouts of Debris. Clear out debris, dirt, leaves, and sticks and position downspouts to direct water at least ten feet away from the home to prevent flooding.

6. Inspect and Test the Sump Pump. If you have a sump pump, test it before you leave by filling the sump pit with water and watching to see if the pump empties out the water. This can mean the difference between finding a dry or flooded basement when you arrive home.

“We specialize in water damage remediation so we know how difficult it can be to deal with flooding caused by burst pipes, failed sump pumps, or heavy rainfall, even if you discover the problem right away,” says Dawn. “It would be even more heartbreaking to return to your home after a holiday trip to find that water has been creating chaos while you were away. Taking steps to ‘waterproof’ your home before you leave on your holiday trip can help ensure you return to a dry, safe home, rested and relaxed from your time away.”

SERVPRO specializes in fire and water cleanup and restoration services and repair services, helping to remediate damage for both commercial and residential customers. For more information on SERVPRO of Southwest Portland, please contact Dawn Sahm  at 503-777-9739 or dsahm@SERVPROsouthwestportland.com.

No Basement loss to big for SERVPRO

10/14/2022 (Permalink)

SERVPRO to the rescue The water loss was caused by the water hose spigot above being left turned on over night.

SERVPRO of Southwest Portland received an emergency call regarding a basement flooding in a local home in the Portland area. The homeowner informed us that it flooded due to a water hose spigot that was left on overnight and it flowed into the basement area through two planks where an old window barrier was covered due to a previous loss. During the phone call, the owner also relayed” that the water seemed to have flown into what appeared to be the foundation wall”. Within 30 minutes of the phone call ending our crew of well-trained professionals arrived at the home.

Upon arrival, during our initial inspection of the home, we found measurable water throughout the entire basement area, there were a couple of areas that were not as affected. We then proceeded to extract all the affected areas and due to the water coming from outside, the loss goes from a category 1 loss to a category 3 loss. Once we were able to extract the water our crews came up with a drying plan to restore the home to its preloss condition.

The drying plan was to detach doors baseboards and trim from all affected areas. Then we proceeded to remove the carpet, carpet pad, tack strips, wood baseboards, and trim. Once demolition was done we then placed the equipment we placed, three of our dehumidifiers in key locations in the affected areas to ensure proper temperature control, in addition, we placed air movers for proper airflow with open spaces and dehumanization. Our crews then placed containment in front of the staircase in the basement to isolate the affected basement area. When removing the carpet pad, tack strips, baseboards, and trim, maneuver contents as we went in order to productively remove all affected materials that were deemed unsalvageable. 

SERVPRO of Southwest Portland was able to get the customer's home restored to preloss conditions in only 4 days. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739