Water valve breaks off !

10/10/2022 (Permalink)

Toilet line failed.

We received a emergency call about a 3 story town home who had a water flooding incident due to the master bathroom toilet water supply line valve breaking off. Customer tried to turn the water off and the shut off valve broke causing water to flood all 3 levels of the home. We arrived on site to extract every area of the home except a couple places that were not affected. We wanted to lift the carpet and remove pad but because of the vast amount of contents we were not able to do so. We noticed the drywall walls and ceilings were bubbling and dripping water in the Garage, Library and Living Room, measurable water was found throughout the home. We Placed EQ and plan to return the following business day to begin mitigation services as well as moving contents in order to remove the pad and dry the carpet.